Returns policy
U.S. Buyers Please Note: Most of the DVDs we sell are formatted Region 2 PAL. US DVD players are formatted Region 1 NTSC. Please ensure your systems support the European Formatting before placing an order with us. We cannot be held responsible for Region incompatibilities. An explanation of DVD Regions and their compatibility issue can be found on our DVD FAQs page.
To return a faulty DVD please email us for the returns’ address, then post the DVD indicating the reason for your return, include the invoice with your return, and wrap the package securely.
IMPORTANT: We will a replace faulty disc with the same title or refund the purchase price back to your PayPal account if the title is no longer available. Please note that our returns’ policy is only valid for 28 days from receipt of goods.
Delivery Costs
Please note that we can only refund delivery costs if the return is a result of our error.Exchanges
Unfortunately we cannot exchange discs unless they are received faulty or the wrong title is received incorrectly.Testing
We do test every single return, if a returned disc is found not to be faulty we will return the discs with a postage charge. We advise you to check the disc on a second make and model of machine before returning. We cannot be responsible for incompatibilities caused by machines that have been modified to disable regional encoding. Nor can we be responsible for Region incompatibilities. An explanation of DVD Regions and their compatibility issue can be found on our (link) DVD FAQs page.Problems and Questions
If you have any problems with your order, please don't hesitate to contact us
